All Riley and Co employees know and adhere to our Customer Care Policy, which is reproduced below:
CUSTOMER CARE CODE FOR EMPLOYEES
Our Aim is to achieve and maintain customer safisfaction
Our customers are entitled to a reliable, high quality, effecient and caring service
Your attitude directly affects our image.
When you succeed - we all succeed
The customer Comes First
WHEN VISITING CUSTOMERS, YOU SHOULD ALWAYS
*Introduce yourself -show identification card.
*Be polite, friendly and professional.
*Be aware of the cultural needs of minority ethnic customers.
*Respect the customer’s property. Leave everything clean and tidy.
*Be patient, particularly with customers whom have individual needs.