All Riley and Co employees know and adhere to our Customer Care Policy, which is reproduced below:

 

   CUSTOMER CARE CODE FOR EMPLOYEES

 

Our Aim is to achieve and maintain customer safisfaction

 

Our customers are entitled to a reliable, high quality, effecient and caring service

 

Your attitude directly affects our image.

When you succeed - we all succeed

 

The customer Comes First

 

  WHEN VISITING CUSTOMERS, YOU SHOULD ALWAYS

 

*Keep appointments.

 

*Be punctual.

 

*Be presentable.

 

*Never smoke.

 

*Introduce yourself -show identification card.

 

*Be polite, friendly and professional.

 

*Be aware of the cultural needs of minority ethnic customers.

 

*Respect the customer’s property. Leave everything clean and tidy.

 

*Be patient, particularly with customers whom have individual needs.